Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern access to and use of the Pampr website and booking platform (together, the "Platform"), operated by Pampr Pty Ltd ("Pampr", "we", "us", "our").

By creating an account, browsing, or booking through the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

These Terms apply to both Clients (people booking beauty services) and Studios (independent beauty professionals offering services through the Platform). Section A applies specifically to Clients, Section B applies specifically to Studios, and all other sections apply to everyone.

2. Definitions

• "Studio" means an independent beauty business, solo artist, or single-operator salon that lists services on the Platform.
• "Client" means a person who browses, books, or pays for a service through the Platform.
• "Booking" means a scheduled appointment made through the Platform between a Client and a Studio.
• "Content" means text, images, reviews, portfolio material, or other material uploaded to the Platform.
• "Services" means the beauty services offered by Studios and booked by Clients.

3. What Pampr Is: Marketplace Intermediary Disclaimer

Pampr is a booking and discovery platform. We connect Clients with independent Studios. Pampr does not itself provide any beauty services.

Each Studio is an independent business, not an employee, agent, or representative of Pampr. Studios are solely responsible for the services they provide, including quality, safety, hygiene, qualifications, licensing, and insurance.

Pampr is not a party to the service contract formed between a Client and a Studio when a Booking is made. That contract is between the Client and the Studio directly. To the extent permitted by law, Pampr is not liable for the acts, omissions, quality of service, or conduct of any Studio or Client.

4. Eligibility

You must be at least 18 years old to create an account on the Platform. By using the Platform you confirm you have the legal capacity to enter into these Terms.

5. Browsing and Accounts

• You can browse studio profiles without an account. An account is required to make a Booking.
• You agree to provide accurate, current information when creating an account and to keep your login details secure.

6. Bookings

• A Booking is confirmed once you receive confirmation through the Platform.
• Each Studio sets its own booking policies, including deposit requirements and cancellation windows. These are shown on the Studio's profile before you book.

7. Payments and Deposits

• Some Studios require an upfront deposit to secure a Booking. Deposits and any balance payments are processed securely via Stripe.
• Pricing, deposit amounts, and payment terms are set by each Studio, not Pampr.
• Pampr is not responsible for resolving payment disputes between a Client and a Studio. Where Pampr can reasonably assist (for example, confirming a payment or refund was processed via Stripe), we will do so.

8. Cancellations, Rescheduling and Refunds

• Cancellation and rescheduling terms are set by each Studio and shown on their profile.
• Where a deposit is refundable under a Studio's policy, or because the Studio cancels, refunds are processed to your original payment method via Stripe, in line with Stripe's standard processing times.
• Pampr is not liable for a Studio's decision to cancel, reschedule, or decline a refund outside of what is stated in that Studio's published policy.

9. Reviews

• Only Clients who have completed a Booking with a specific Studio may leave a review for that Studio.
• Reviews must be honest, accurate, and based on genuine personal experience. Pampr may remove reviews that breach this or the Acceptable Use rules (Section 16).

10. Health, Safety and Special Requests

Pampr does not store or process medical information, allergy records, or other health data as part of the Platform. It is your responsibility to communicate any allergies, sensitivities, or special requirements directly to your Studio before your appointment. Pampr is not liable for outcomes arising from information not disclosed directly to the Studio.

11. Independent Contractor Status

As a Studio, you are an independent business. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and Pampr. You are solely responsible for your own tax obligations, business registration, insurance, licensing, and compliance with any laws relevant to the services you provide. Pampr does not supervise, direct, or control how you deliver your services.

12. Your Profile and Listings

• You are responsible for the accuracy of your profile, pricing, availability, and any Content you upload, including photos and portfolio material.
• You must only upload Content you own or have the right to use.
• You may link your Facebook and Instagram accounts to your profile at your discretion. Pampr is not responsible for content on external platforms.

13. Your Booking Policies

You may set your own policies for deposits, cancellations, and no-shows within the tools provided by the Platform. You are responsible for enforcing your own policies. Deposit and payment arrangements are between you and your Client. Pampr facilitates the transaction but is not responsible for resolving disputes between you and a Client.

14. Payment Processing and Payouts

Payments and payouts are processed via Stripe. By using the Platform, you agree to Stripe's terms of service in addition to these Terms. Pampr is not liable for delays or issues caused by Stripe or your bank.

16. Acceptable Use

You must not use the Platform to:

• post false, misleading, or manipulated reviews;
• harass, threaten, or discriminate against another user;
• upload content that infringes another person's intellectual property or privacy;
• attempt to circumvent the Platform to avoid fees;
• use the Platform for any unlawful purpose.

We may suspend or terminate accounts that breach this section.

17. Intellectual Property

The Platform, including its design, branding, and underlying software, is owned by Pampr. You retain ownership of Content you upload but grant Pampr a licence to display it on the Platform for the purpose of operating the service.

18. Disclaimers and Limitation of Liability

The Platform is provided "as is". To the extent permitted by law, we exclude all warranties not expressly stated in these Terms. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

Pampr is not liable for indirect or consequential loss, including loss of profits or loss of bookings.

19. Indemnity

You agree to indemnify Pampr against any claim, loss, or damage arising from your breach of these Terms, your use of the Platform, or a service you provided or received through the Platform.

20. Suspension and Termination

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if required by law. You may close your account at any time through your dashboard.

21. Dispute Resolution

If a dispute arises, we encourage you to contact us first at support@pampr.au to try to resolve it informally.

22. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the Platform or email before they take effect. Continued use of the Platform after changes take effect means you accept the updated Terms.

23. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

24. Contact Us

For questions about these Terms, contact us at support@pampr.au.